Support Center

How Can We Help?

Find answers, browse documentation, or reach out to our support team. We're here to help you succeed.

Documentation

Comprehensive guides and references for every MineSync module.

Browse Docs

FAQs

Quick answers to the most commonly asked questions about the platform.

View FAQs

Community

Join discussions, share best practices, and connect with other MineSync users.

Join Community

API Reference

Technical documentation for integrating with the MineSync API.

View API Docs

Support Plans

Choose the level of support that fits your operations

Standard

48 hours

For teams getting started with MineSync.

Email support
Documentation access
Community forum access
Monthly product updates

Pro

24 hours

For growing operations that need faster support.

Priority email support
Live chat during business hours
Onboarding assistance
Dedicated knowledge base
Quarterly review calls

Enterprise

4 hours SLA

For mission-critical mining operations.

24/7 phone and email support
Dedicated account manager
Custom onboarding program
Priority feature requests
Annual on-site training
Custom integrations support

Knowledge Base

Browse articles and tutorials by category

Getting Started

12 articles

Setup guides, first steps, and platform overview.

Fleet Management

24 articles

Asset tracking, lifecycle management, and maintenance workflows.

AI Chat

8 articles

Using conversational AI for fleet insights and data queries.

Integrations

15 articles

Connect MineSync with your existing tools and data sources.

Billing & Account

10 articles

Plans, invoices, user management, and account settings.

Need More Help?

Can't find what you're looking for? Our team is ready to assist you with any questions.

Contact Support